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"Suppliers vs. OTAs: An Uneasy Equilibrium"
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As general manager, Asia Pacific, Mr. Badrinathan’s focus will be on PhoCusWright’s custom research projects as well as being focused on the rapidly changing travel distribution markets across Asia Pacific in conjunction with the team of analysts based in India, China and Japan. Ram will also be developing regular market updates on key markets (e.g. New Zealand, China, Korea, Taiwan, Singapore) in 2008 in addition to India. He has authored several PhoCusWright reports: PhoCusWright's Indian Online Travel Overview, PhoCusWright's Australia/New Zealand Online Travel Overview, Asia Pacific Online Travel Marketplace: Tapping a Complex Market and Asia Pacific Online Travel Marketplace Second Edition (two reports on travel distribution trends in the APAC region), European Online Travel Marketplace: Focus on the United Kingdom, The Emerging Online Travel Marketplace in India, India Offshoring and the Virtual Business Offering and co-authored Corporate Travel Distribution: Key Markets. Ram has participated in strategic consulting engagements for global travel management companies, GDS market leaders and transaction services companies in Europe, North America and Asia and has moderated the APAC panel at The PhoCusWright Conference for three years. Well-known publications often quote Ram (including The Wall Street Journal, Straits Times Singapore, and Time) and he is frequently invited to address audiences at travel industry conferences. Ram holds a BS in Civil Engineering from the National Institute of Technology, Surat, India and an MBA from Hong Kong University of Science and Technology.
Mr. Beresford brings over 25 years of executive marketing experience in a broad array of fields ranging from travel, tourism and hospitality; to consumer packaged goods, financial services, and computer hardware and software. Julien is also president of Beresford Research, which provides research services primarily to consulting firms such as Booz Allen, Towers Perrin and Saugatuck Technology in addition to PhoCusWright. Julien also served as senior director of research at Peppers+Rogers Group, where he built and led a team of 15 who developed thought leadership studies and executed client assignments.
Mr. Buhler focuses on how the latest Web technology developments impact destination marketing organizations (DMOs) and how they can best formulate and hone their success strategies using the insight and analysis that PhoCusWright provides. He possesses wide-ranging, global experience in destination marketing, the airline industry, retail travel and wholesale tour operations as well as online travel. Prior to joining PhoCusWright, Joe was executive vice president, business development and strategic alliances of EuroVacations.com. He also worked for Switzerland Tourism, and was responsible for their operations in North America, the United Kingdom & Ireland, Canada and Japan & Southeast Asia, establishing the first presence of the DMO in that region. He was project manager for the development and realization of MySwitzerland.com, the country’s award winning tourism portal introduced to the market in 1999. Other positions Joe has held: chairman, market operations groups, European Travel Commission (both in the United States and in Japan); vice chairman, Alliance of Canadian Travel Agencies; founder and board member, Swiss-Japan Chamber of Commerce in Tokyo; and member of the board, Swiss-American Chamber of Commerce and chairman, Swiss Center Inc.
Dr. Carroll consults with PhoCusWright on topics including yield and revenue management, business planning and modeling, distribution and pricing analysis. He has presented numerous papers for PhoCusWright and other organizations in the hospitality market. Dr. Carroll co-authored PhoCusWright's U.S. Online Travel Overview Seventh Edition and he also authored PhoCusWright's Hotel & Lodging Commerce 2002-2005: Distribution Strategies and Market Forecasts. He is also a faculty member at Cornell University's Hotel School. Dr. Carroll has over 25 years of experience in the travel industry. Prior to PhoCusWright, Dr. Carroll served as vice president, global marketing for Reed Elsevier's Travel Group; vice president, global market planning for Hertz; and economist for AT&T. He holds a BA in Economics from Rutgers University and a Ph.D. in Economics from Penn State University.
Dr. Connolly is a recognized thought leader in the area of hospitality information technology. An associate professor of information technology with a dual appointment in the School of Hotel, Restaurant and Tourism Management and in the department of information technology and electronic commerce, Dan also serves as director of undergraduate programs for the Daniels College of Business at the University of Denver. His teaching, research, and consulting interests focus on the strategic application of information technology and electronic commerce. He routinely presents his work at professional and academic conferences around the world, is a prolific writer, and is often quoted in the industry trade press on hospitality technology-related matters. Dan has authored or co-authored numerous publications, including PhoCusWright’s 2007 groundbreaking study Groups and Meetings: Market Opportunity Redefined (an in-depth look at the online penetration of bookings for the meetings and group business). His work has also appeared in such prestigious journals as the Cornell Hotel and Restaurant Administration Quarterly, the FIU Hospitality Review, the Journal of Hospitality & Tourism Education, the International Journal of Contemporary Analysis, Information Technology in Hospitality, Tourism Analysis, and the Journal of Hospitality and Leisure Marketing; and his book, Technology Strategies for the Hospitality Industry (Pearson Prentice Hall, 2005), is the industry’s first book on technology strategy. Dan is co-chair of the American Hotel and Lodging Association’s Technology and E Business Committee, a founding member and executive advisor to Hotel Technology – Next Generation (HTNG), and an executive board member of the Hospitality Industry Technology Association (HITA). He also serves on the editorial review boards of several hospitality research journals. Before joining the faculty at the University of Denver, Dan served on the faculties of Cornell University, Michigan State University, Virginia Tech, and Concord College. Prior to joining academia, he spent nearly 8 years working at Marriott International’s corporate headquarters in the area of information systems. In addition, he has consulted with numerous organizations in the hospitality, health care and technology sectors, and has more than 10 years of experience in hotel and restaurant operations.
Ms. Faraj brings over 15 years of experience in the hospitality industry to her post as a PhoCusWright analyst. Her career spans all divisions of sales, marketing, channel and distribution management divisions in the Middle East and Gulf. Mona started her career with Hilton International, then joined Rotana Hotels (newly established when she began in 1997 and now the leading regional hotel management company). Mona is currently holding the position of CMO for onetoone Hospitality, an upcoming hospitality company in the Middle East region that will manage and own properties as well as managing other B2B hospitality-related services. She holds a degree in Business Administration from the American University of Beirut.
Mr. Gerra brings over 20 years of experience in information technology, specifically focused on the travel industry. Most recently he co-founded a consulting partnership to prototype and develop select Web opportunities. He defined a collaborative story-writing platform, and created a travel book and maps Web-based business. Previously, he was director, research and development for Sabre Holdings where he defined and delivered key innovations across the company including: art-to-ground telephone service, e-commerce services for Internet-based travel suppliers, geographic information systems, Web-based airline pricing tools, and an Internet-based platform that subsequently became Sabre’s travel agency desktop.
Prior to Sabre, Mike was an operations researcher and systems designer for British Airways, where he developed fuel pricing and end-user systems, and equipment deployment and scheduling services. His skills embrace much of the information systems life-cycle: business case development, systems architecture consulting, project management and planning, and system design and development.
He holds a BS in Psychology and Computer Science from the University of Leicester in the United Kingdom. Mike also owns three U.S. Patents granted for interfacing legacy computer systems with Internet technologies and delivering contextual content and advertising based on user behavior.
Ms. Hazel is an experienced senior-level executive with 24 years of experience in a variety of market segments. Gill has been part of a team of international consultants delivering a variety of client business requirements from Asia-based research, analysis and market strategy. Other roles have included business consulting services to Webjet.com.au, leading an Asia-wide business process review of a USD1.4B global acquisition and identifying operational cost savings of between 2-5% of GPM across regional markets. She was part of the commercial team negotiating a multi-billion dollar JV with the Chinese Government (Travelsky/CAAC) to build and co-manage a domestic and international Chinese travel distribution platform. Gill has also defined the business and operational strategies for new market and new channel entry (corporate and consumer), and advised against market and/or channel entry for companies such as Sabre, Cendant TDS, Asia, Worldspan, Datalex, Concorde International and Pure Commerce.
Mr. Krisch has several years of experience in hospitality distribution and search engine marketing/optimization gained from different hotel chains and projects that he worked on at h2c consulting. He holds a hotel management degree and an additional MBA in Global Business Leadership from Johnson & Wales University in Providence, USA. Mr. Krisch is project manager at h2c consulting GmbH and has worked for various research projects since 2005.
A career consisting of senior-level management, sales and marketing positions in the global arena for airlines, hotel and travel management companies, and corporate buyers has distinguished Mr. Melchior as an innovative leader and expert in the travel industry. As an analyst for PhoCusWright, John will be focusing on corporate travel distribution trends and the European marketplace. His successful career as a senior leader includes company and product launches as well as large budget and staff responsibility with companies including RADIUS, Birmingham European Airways and Maersk Travel and has enabled John to understand the global travel market from many perspectives while building numerous relationships in the industry both in the Europe and in the rest of the world. John spent 14 years as executive vice president with Radius, The Global Travel Company, the world’s largest network of independent corporate travel agencies. John was responsible for establishing the network in over 80 countries and working with leading agencies in each country to help them utilize the benefits including the combined buying power to the optimum. Spending 200 days a year travelling the world, John has built up an in-depth understanding of each of the markets as well as obtaining excellent contacts worldwide. John is now managing director of JME Enterprises and Consulting Ltd., a firm that works on strategic and business development for companies from all sectors of the travel industry mainly in Europe and the United States. Educated in Denmark and now based in the United Kingdom, he has taken a number of general management courses through Insead, France, and various courses including the Advanced Management Program at Wharton School of Management in the United States. John is a frequently used speaker on the European travel conference scene.
Mr. Merten has authored several travel industry reports for PhoCusWright's Research Subscription: European Edition, including Spotlights on European online travel agencies, tour operators, airlines and car rentals. Ralph is vice president, business development at h2c consulting. He coordinates all aspects of PhoCusWright’s European research including The European Online Travel Overview and has numerous years of experience in strategic marketing functions. He holds a degree in Aircraft and Aerospace Technology from the Aachen University of Applied Sciences, Germany.
Dr. O'Connor is professor of information systems at Essec Business School France where he also serves as academic director of Institute de Management Hotelier International (IMHI), Europe’s leading MBA program in international hospitality management. Peter's research, teaching and consulting interests focus on distribution, e-commerce and electronic marketing in hospitality and tourism. He has authored two leading textbooks: "Using Computers in Hospitality" (Cassell, U.K. - now in its third edition) and "Electronic Information Distribution in Hospitality and Tourism Industries" (CABI, U.K.) as well as countless articles in both the academic and trade press.
Mr. Offutt brings over 20 years of experience in information technology, IT management and travel industry dynamics to PhoCusWright. He was most recently the chief architect and senior vice president for Sabre Holdings where he defined the strategy and plan to migrate from a monolithic Mainframe environment to Distributed Open Systems and a Service Oriented Architecture. Prior to being Sabre's chief architect, Mr. Offutt founded and led Sabre Labs, a technology incubator that made Sabre the industry leader in new online products and services. Before Sabre, Offutt spent 26 years in the U.S. Coast Guard, where he led the agency's information technology unit. Mr. Offutt has also served on the faculty of the University of Puget Sound, George Washington University and the University of Southern California. His education includes a BS in Engineering from the U.S. Coast Guard Academy and a Masters Degree in Management Science from the U. S. Navy Postgraduate School.
Ms. Papenhoff's expertise in electronic booking systems and performance optimization for multi-channel distribution networks has gained her considerable recognition among European-based hotel chains. Michaela has significant experience in numerous hospitality functions over a 20 year career with a focus over the last decade on electronic marketing, e-distribution solutions, revenue management, implementation effectiveness and strategy development. Michaela started her professional career in 1985 at Accor Hotels in Bonn, Germany. Subsequently, she expanded her knowledge with several years of experience at Ramada Renaissance and Hilton International. She joined TOP International Hotels in Duesseldorf, a voluntary European hotel chain with 220 member hotels, in 1991 as a sales manager. In 1992 she was appointed director GDS and reservations which subsequently led to the position of director, electronic marketing. Founding h2c consulting in January 2001 represented a culmination of hotel and hospitality experience during a critical time of change in the marketplace.
Mr. Quinby is a travel industry veteran who enhances PhoCusWright's research team with his keen insights, diligent analysis and industry relationships. As senior director, research, he is a key contributor to The Global Edition, Special Reports, and more. Douglas has been contributing to PhoCusWright research as leisure travel analyst for many years, including PhoCusWright's U.S. Online Travel Overview Seventh Edition, PhoCusWright's Canadian Online Travel Overview and PhoCusWright's Travel Agency Distribution Landscape. In addition to providing research and analysis, media relations and marketing services to leading travel technology companies, Douglas has served as director of marketing and communications for Atinera and as packaged travel and technology editor for Leisure Travel News. His articles have appeared in Travel Weekly, ASTA Agency Management, and Travel Counselor magazines. Douglas also conceived and oversaw Travel Technology News, a supplement to Leisure Travel News devoted to technology and the Internet in the leisure travel industry.
Ms. Rheem contributes in-depth market reports, survey findings, and analysis for The PhoCusWright Subscription: Global Edition, Special Reports and custom client needs in her role as director, research. Prior to joining the team, Carroll spent six years working for Starwood Hotels and Resorts Worldwide in various positions encompassing hotel operations, sales and online distribution. She holds a Master of Management in Hospitality from Cornell University and a BA in Economics from New York University.
Norm is a 25-year travel industry veteran with an extensive background in both the corporate and leisure travel markets. As an analyst and consultant for the past 13 years, Norm's focus has been on emerging technologies and how they impact business practices in the travel industry. From 1982-1988, he held sales and marketing management positions at United Airlines and from 1989 to 1995, Norm was corporate travel manager for Sun Microsystems. At Sun, he worked with a number of third-party developers creating client/server software for the business travel market. This included early prototypes of self-booking tools and expense management systems. In September 1995, Norm founded Travel Tech Consulting, a firm that specializes in developing e-commerce and procurement strategies for travel and technology companies. Norm has been an analyst with PhoCusWright since 1999 and is the author of numerous publications and articles including Corporate Travel Technologies: Today and Tomorrow (September 2007) and Selling Complex Leisure Travel Online: Focus on Dynamic Packaging Technology (December 2004).
Based in Madrid, Jesus Salgado Criado is founder and General Director of QueryTek, an online market research company focused on the Spanish travel industry. He was formerly Amadeus senior manager for new distribution technologies and has participated in major Amadeus online projects. Combining enterprise consultancy activity with academy lectures on tourism marketing and marketing research, Jesus is a professor for the Carlos III University in Madrid. He is an industrial engineer with an MBA from the Instituto de Empresa and IESE.
Ms. Schetzina oversees The PhoCusWright Research Subscription: Technology Edition and has contributed to a range of PhoCusWright research efforts as editor, author and analyst, including The PhoCusWright Travel 2.0 Consumer Technology Survey and PhoCusWright’s U.S. Online Travel Overview Seventh Edition. Her areas of interest include consumer behavior, distribution strategy and industry trends, with a particular focus on emerging technologies. Cathy gained travel technology expertise as editor of the trade newsletter Travel Distribution Report, where she produced news and analysis on travel distribution and technology. She is a cum laude graduate of The University of North Carolina at Chapel Hill and received her MA in English from North Carolina State University, where her research focused on technology and culture.
Mr. Shu Bo has fifteen years of experience in marketing research and consulting in China. His expertise includes market assessment, market sizing, market opportunity identification; distribution analysis; pricing; competitive intelligence. Prior to becoming a market research analyst, Mr. Shu Bo was manager, research department, GCiS (Beijing); GM assistant, Swahaw Trade Co.; and general manager, Swahaw Resources Co. Mr. Shu Bo has a Bachelor of Technology Diploma in Industrial Management Engineering, South China University of Technology (1992) and is fluent in Chinese (Mandarin, Cantonese, Shantou Dialect) and English.
Ms. Sileo joined PhoCusWright in 1998 to launch its research and information services practice. After several years of in-depth field work, industry relationship building and critical analysis, Lorraine now ensures that PhoCusWright is referenced, cited and quoted for its exclusive data and unique perspectives on the Internet travel industry. She is quoted frequently in consumer and trade media, and has authored numerous publications (including PhoCusWright's U.S. Online Travel Overview Seventh Edition). Lorraine has testified at hearings held by the National Commission to Ensure Consumer Information and Choice in the Airline Industry, charged by Congress to examine the impact of online distribution on the travel industry. Lorraine is an adjunct professor at New York University's Graduate Center for Hospitality, Tourism and Sports Management and has been analyzing the business and consumer electronics marketplace for over 15 years. Prior to PhoCusWright, she was senior analyst and director of consulting services at Simba Information where she developed new media strategies for publishers and service providers.
Ms. Steinbrink specializes in consumer research development and corporate travel. Ms. Steinbrink has authored and co-authored numerous publications for PhoCusWright, including numerous editions of PhoCusWright’s Consumer Travel Trends Survey, Corporate Travel Update: Key Markets, PhoCusWright's Online Corporate Travel 2001-2003: Market Share, Strategy, Forecasts and Commentary as well as holding responsibility for the corporate research for Groups and Meetings: Market Opportunity Redefined. Ms. Steinbrink is also president of Market Architext, which helps its clients develop retail, travel and Internet strategies. She has 15 years of travel industry experience rooted in primary research, marketplace intelligence and customer feedback. Prior to founding Market Architext in 1998, she was director of worldwide marketing, research and strategic planning for Rosenbluth International. She holds a BS in Marketing from the University of Delaware.
Mary Pat has been in the leisure travel industry for 20 years. She provides marketing and industry relations consulting services for top travel industry organizations via advisory board building and management, focus group moderation, trade public relations and marketing plans, development of travel agency programs and other services. Clients include: American Express Travel Related Services, Enterprise Rent A Car, Starwood Hotels & Resorts, Passport Online Inc., Tauck World Discovery, Walt Disney Travel Company, Travel Sciences, Travel Counsellors plc, PhoCusWright, The Travel Industry Association and others.
Until January of 2005, she was vice president, Marketing Communications for The Travel Institute. A member of the travel industry publishing community since 1988, Mary Pat was publishing director of Leisure Travel News, Travel Counselor Magazine and ASTA Agency Management Magazine, and began her career as a beat reporter covering Mexico. Mary Pat spent more than a dozen years in various reporting, editorial management and publishing roles within the same group. As part of her professional development, she earned her CTC in 1996 as part of The Travel Institute’s first Executive Institute.
She was on The Travel Institute Board of Trustees for six years, has held national posts on the Board of Directors of the Travel Industry Association and the national advisory board of the Academy of Travel and Tourism, and is currently on the Luxury Travel Expo Advisory Board.